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Ask AI

Ask AI is your intelligent support assistant, designed to help you get quick and accurate answers about Moonlet services—including staking, migration, wallet features, security practices, and more.

Whether you're looking for guidance or need human assistance, Ask AI is your first step to fast and efficient support.

What Is Ask AI?​

Ask AI is a conversational assistant trained on the most up-to-date Moonlet knowledge, including:

  • How to stake your tokens

  • Using the Moonlet self-custodial dashboard

  • Ledger-related operations

  • Moonlet Mobile App status

  • Zilliqa 2.0 migration specifics

  • Security and best practices

You can interact with Ask AI to:

✅ Get answers to frequently asked questions
✅ Troubleshoot basic issues
✅ Follow how-to guides for operations like staking or migration
✅ Escalate your query into a support ticket when needed

Where to Find Ask AI​

Ask AI is available:

  • On the Moonlet Dashboard

  • In the Help or Support section of the Moonlet website

  • Within the Moonlet Mobile App (for supported versions)

Look for the chat icon or Ask AI button—usually labeled as "Need help?" or "Ask AI".

How to Use Ask AI​

  1. Type a clear question or issue.
    Example: “How to stake my SOL tokens?” or “How do I migrate my ZIL to Zilliqa 2.0 using Ledger?”

  2. Follow the AI's guidance.
    Ask AI will provide answers, links to articles, or instructions specific to your question.

  3. Request human help if needed.
    If Ask AI can't resolve your issue, simply say “I need help” or “Open a support ticket” and it will guide you through submitting a ticket to our support team.

Support Ticket Escalation​

When escalating to a support agent, please ensure you:

  • Include your wallet address (if relevant)

  • Describe the issue in detail (e.g., steps you took, error messages)

  • DO NOT include your private keys, seed phrase, or mnemonic — no Moonlet team member will ever ask for this.

The ticket will be assigned to a human support agent who will get back to you via the email address you provide.

Security Notice​

Please remember:

  • Ask AI is trained to respect your privacy.

  • Never share sensitive information such as your secret phrase or private key.

  • All conversations are encrypted and handled securely.

Best Practices​

  • Be concise and specific with your questions.

  • Use keywords like “stake,” “migrate,” “unstake,” or “Zilliqa 2.0” to get better answers.

  • If unsure, you can ask “What can you help with?” to see available topics.

If you have suggestions for improving Ask AI, feel free to mention them during your conversation—we're constantly training it to serve you better!